OUR QUALITY COMMITMENT - 100% GUARANTEE

We got our pearls and jewelry from sustainable pearl farms, and along with all our jewelry, you would receive a "Certificate of Authenticity" card to prove the authenticity of our pearls. We offer a 100% guarantee and are committed to your complete satisfaction:

  1. We want you to be completely satisfied with your Timeless Pearl purchase. If for any reason you are not satisfied with your order, you may return or exchange any pearl jewelry within 30 days after delivery.
  2. A prepaid return label is included in your package for all U.S. customers. If in any case, you want a return of the product, we will pay for the shipping. Timeless Pearl requests you to send an email to support@timelesspearl.com, in order to have a record for your change/refund request. Please mention your purchase/invoice number, request of exchange or refund, and your credit card information to issue a refund if necessary. For any return of jewelry with a value of $100+, Timeless Pearl would use other shipping services instead of standard return label shipping. 
  3. All Timeless Pearl items include a 1-year limited warranty against any manufacturing defects.
  4. If your Timeless Pearl jewelry gets damaged and needs to be repaired, please send a photo with your purchase number to support@timelesspearl.com, and we would take care of the repair or send you a new one.

It is very important to us to know we have satisfied customers. :)

 

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