If I received a wrong or defective product, what should I do?

We would like to let you know that we check carefully each product before we send it to you, but we know that we are not perfect, and it's possible that during the shipping the product got defective.

If you receive a wrong or defective product, please send an email to support@timelesspearl.com or submit a ticket with your order number, give us a call or live chat with us in our support center.

For most items, you could use our prepaid return label included in your package to return the product; for items above $100, we would send you another prepaid return label with tracking information for the return.

Once we confirm your return, we will send out the correct product or flawless product to you. If your return is regarding the unsatisfaction about the quality or our jewelry, we would refund you the full amount of your order including the initial shipping fee.

We appreciate your support to our business and would make our best efforts to make you 100% satisfied.




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