How long do I have to make a return?

You have 30 days from the date of shipment to make returns on eligible items, and this applies only to returns of new products with original packaging.

All Timeless Pearl items include a 1-year limited warranty against any manufacturing defects. If you believe your pearl item has a manufacturing defect, please contact us at support@timelesspearl.com for assistance. If there is a manufacturing defect during the year, we will send you a prepaid shipping label for you to return the products.

To repair damaged Timeless Pearl jewelry, you need to send a photo to us. Please contact us via email if you would like to send any damaged jewelry for repair.

Complimentary restringing is offered on all purchases within one year of purchase, nominal charges apply after. Please note that we do not accept restringing requests for any jewelry except for Timeless Pearl Jewelry.  If you would like to have your timeless pearl necklace or bracelets restrung, please email us with your request.

We strongly suggest you only allow a qualified and trusted jeweler to repair your Timeless Pearl jewelry if you choose to do so. Any repairs or alterations done by an external party on your Timeless Pearl jewelry will void your warranty and Timeless Pearl cannot be held responsible for any damage or loss as a result.

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