I don't know how to use my product - who should I contact?

For some jewelry such as our Flower Of Life Pearl Necklace, the clasp has a complicated structure to ensure its beauty and security. You might have difficulty to find out how to open the clasp.

If it is the case, please give us a call or come to our support center to chat with us, leave a message or submit your request. We will take pictures and make videos as soon as possible and then send to you, to help you discover the "mystery".

Have more questions? Submit a request

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